Hear me out: it’s enough to have to conduct a thorough audit of a list — any list — while you’re making it. But then to have to go back and check it another time? Jesus! I honestly don’t know what I was thinking when I signed up for that. You get one client escalation and this is what happe — what?
No — sorry — not you, Jesus. Just a figure of speech. Huh? Why no, of course not! You’re still on the good list, my boy!
He’s a little insecure.
Look, all I’m saying is maybe instead of just patching up the symptom of a client escalation with superfluous dual quality checks, we should be analyzing the root cause. Which is the evaluation itself! I mean, come on, guys! I’m surprised we don’t get even more escalations considering the list itself is pass/fail. Where’s the nuance? Why can’t it be possible for someone to be both naughty and nice? Plus what even constitutes naughty vs. nice in the first place — and don’t try to tell me to “go with my gut.” You try connecting to your intuitive assessment of the moral fiber of every single child on earth after five straight hours of redundant video calls.
Which leads me to my main point… >>continue reading on Medium